Refund policy

 

Refund Policy

Last updated: 6/3/26

1. No Returns or Exchanges Due to the Nature of Print on Demand

Because every product is made custom just for you at the time of your order, I cannot accept returns or exchanges for:

· Change of mind
· Ordered the wrong size or color
· Didn't like the product in person
· Found a better price elsewhere

This policy complies with U.S. consumer protection laws for custom-made goods.

2. When You CAN Get a Refund or Replacement

I will only issue a refund or free replacement if I or my production partner (Printify) made a clear error, such as:

· Printing defect: Crooked design, missing colors, fading, or misalignment
· Product defect: Torn seams, holes, stains, or broken items upon arrival
· Wrong item shipped: You ordered a hoodie but received a t-shirt
· Significant quality issue: The product clearly does not match the listing photos

3. How to Request a Refund or Replacement

You have 30 days from delivery to file a claim.

Step 1: Take clear photos showing the issue (include the entire product and a close-up of the defect).

Step 2: Please Email me at:

CloudBorneCreations@Gmail.com 

Subject line: Order #[Order Number] – Defect Claim

Please Include:

· Your order number
· Clear photos of the issue
· A brief description of what went wrong

Step 3: I will review your claim within 2 business days.

4. What Happens Next

· If approved: I will ship a free replacement or issue a full refund to your original payment method within 5–7 business days.
· If denied: I will explain why (e.g., the issue is normal variance or customer-caused damage).

5. Shipping Errors & Lost Packages

· Wrong address provided by you: I cannot refund or replace. Double-check your address before ordering.
· Lost by carrier: Contact me within 14 days of the estimated delivery date. I will file a claim with the shipping carrier and either refund or replace once the claim is approved.
· Marked "Delivered" but not received: Check with neighbors and your local post office first. I cannot refund for theft after confirmed delivery.

6. Customer Responsibility

By placing an order, you agree that:

· You have reviewed the size charts and product details
· Colors may vary slightly between screens and real life
· Custom products are final sale unless defective